Skip to main content
Integrated Procure-to-Pay Solutions IPPS
  1. HOME
  2. Services and Solutions
  3. The Trove
  4. Hours & Services

Hours & Services

The Trove is a Full-Service Postal Annex for All of Your Shipping and Mailing Needs

Photo of The Trove entrance facing Geisel Library

Hours  

Monday - Friday from 9:00 a.m. - 3:00 p.m.

*Excluding University holidays and Campus Closure days.

Prepaid drop-off bins for USPS, UPS, and FedEx are located inside.

Location 

The entrance to The Trove is located on the northeast corner of Library Walk, directly across from Geisel Library. View the campus interactive map for directions. 

Services

The Trove offers a treasure trove of logistics services. See below for details and rates.

Shipping & Mailing Services

  • Mail packages and letters to U.S. and international destinations via US Postal Service.

Note: International packages require a computer-generated customs form. Go to: https://cfo.usps.com/.

  • Shipping of domestic packages/letters or Intl. letters using UPS or FedEx.
    • The Trove offers steep discounts on UPS and FedEx compared to carrier direct

Private Mailbox Rentals (PMB)

  • Private mailboxes (PMB) are available for 6-month or yearly rentals
    • We offer a monthly auto-pay option for your convenience! Please view our terms and conditions.
    • Requires two forms of identification when signing up
    • See the rate table below
  • What's the difference between a PMB vs. a PO Box?
    • PMBs provide you with a real street address, which is more professional than a conventional PO Box number
    • PO Boxes rented through USPS can only receive Postal Mail and USPS packages, while PMBs can accept mail and packages from all carriers, including FedEx and UPS
    • PMBs provide package arrival notifications
  • How to Rent a PMB
    • Stop by The Trove in person to initiate the rental agreement and set up your payment options. Friendly and knowledgeable staff are available to assist you Monday-Friday, 9:00 a.m. - 3:00 p.m. (check the university holidays schedule for exceptions).

Rate Table

PMB Type Auto-Pay (RECOMMENDED!) 6 Month Rental 1 Year Rental Savings
Personal $20/month $120 $240 25% cheaper than nearby competitors, including Intelligent Office, UPS STORE, PostalAnnex+, and La Jolla Mailbox Rental!
Business $30/month $180 $360

This price comparison was conducted between similar Personal Mailbox suppliers in the La Jolla area. It does not include USPS PO Box rates since USPS provides a more limited set of service offerings compared to PMB suppliers.

Deadlines for Same-day Outbound

  • 1:00 p.m. : USPS Priority Express Mail
  • 2:00 p.m. : FedEx, FedEx Express, and UPS Packages
  • 3:00 p.m. : Regular Mail

Stamps

  • Stamps and mailing supplies are available for purchase.

Note: USPS collection boxes can be used for depositing:

  1. Domestic mail (including Priority Mail Express®) weighing 10 oz. or less or 1/2-inch in thickness or less (with postage stamps or online postage)
  2. International mail (non-technical documents only) (stamped or metered) – Meeting all of the following:
  • Weighs 10 oz. or less
  • Is 1/2-inch in thickness or less
  • Does not require a customs form

Payment Methods

  • Cash
  • Contactless Payment (Apple Pay, Google Pay, etc.)
  • Discover, VISA, MasterCard, and American Express
  • Personal check, made payable to U.C. Regents and with proper identification (such as a valid driver's license)

Frequently Asked Questions

What can I do at The Trove?

  • At The Trove, you can:
    • Pick up packages from the smart lockers (Muir, Warren, The Village at PCE, and Marshall)
    • Ship packages via UPS, FedEx, or USPS
    • Purchase stamps and shipping supplies
    • Drop off prepaid packages going back through UPS, FedEx, or USPS
    • Rent a private mailbox (PMB)

Are there items that I cannot ship through The Trove?

  • At The Trove, we are unable to ship anything with lithium batteries, aerosols, biohazards, lab samples, or dry ice.

What if my prepaid drop off has lithium batteries? Can I still drop it off at The Trove?

  • Yes, if the item has a prepaid label it can still be dropped off at the Trove, but it must have warning labels indicating there are batteries inside the package.

What is the locker system?

  • The locker system provides contactless, self-serve package pickup for students at serviced colleges. Check the student mail page for more information. 

How do I use the new locker system?

  • Using the locker system is as easy as 1-2-3! Check out this quick guide here. We recommend swiping your Campus Card to retrieve packages, but you can also use your emailed QR code. The last option is to manually enter a pin code on the kiosk screen.

Are we going to get more locker banks elsewhere on campus?

  • Our goal is to expand the locker program to other strategic locations on campus. Future phases will target the ERC & Seventh college region, Revelle & Eighth college region, and graduate housing.

What are the differences between the Blue and Gold Kiosk Lockers and overflow package pick-up at The Trove?

  • Your email notification will identify which locker your package is stored - either the Blue or Gold Kiosk. When you enter The Trove, the Blue Kiosk is to the left, and the Gold Kiosk is to the right.
  • If there is high package volume and the lockers are full, packages may be scanned as overflow package pick-up and can be manually retrieved from the back room of The Trove during normal operating hours.

Why is my QR code not scanning?

  • We recommend swiping your Campus Card to retrieve packages, but if you’d like to use your QR code make sure your phone is in Light Mode and the brightness is turned up. If the QR code still doesn’t work, enter the pin code provided in your email.

Help, I want to use my QR code, but I can’t find it!

  • Depending on your phone, the QR code may be added as an attachment to your email notification versus embedded in the email itself. If you still can’t find your QR code you can always swipe your Campus Card (preferred)! You can also enter the pin code provided in your email.

Amazon says my package was delivered, but the parcel center has not sent me an email yet. What can I do?

  • Depending on the type of Amazon delivery driver, Amazon packages can be delivered to inaccurate locations on campus. Student Mail will attempt to locate these packages as soon as possible, but sometimes the packages cannot be found. If you do not receive a notification from Student Mail within 2-3 business days, you should contact Amazon for a refund or replacement.

What does it mean when my package “expires”?

  • If the package placed into the locker was not picked up within three days, the package will be taken out and placed in The Trove’s back room. You can manually retrieve your package there during normal operating hours.

Is the locker system ADA compliant?

  • Yes! Give Student Mail a heads up that you request accommodations by emailing studentmail@ucsd.edu or Submitting a Support Case Ticket. We will place your packages in a locker bank designated for ADA use only!  The kiosk itself also has audio prompts available; just plug in your headphones to hear instructions for use.

Does The Trove provide notary services or money orders?

  • The Trove does not provide notary services or money orders.

Can I apply for a passport at The Trove?