Support Page
Your guide to connecting with the right contact. Whether you need help with registration, submitting expenses, or payment questions, we’ll point you to the correct department so you get the support you need quickly. Find your situation below and reach out to the appropriate contact.
Legend
- Initiate: Department contacts are responsible for starting the transaction within their area of responsibility.
- Process: IPPS processes, approves, or manages the transaction through completion.
- Oversee: IPPS provides infrastructure, policy management, and oversight.
- Support: Provides technical assistance and guidance on using the system.
- Coordinate: Works directly with external parties (payees, vendors).
| Action/Task | Department Contacts | IPPS | PaymentWorks Support | Transcepta Support |
|---|---|---|---|---|
| Contact Information | There is not a central phone number or general UC San Diego department contact. If you were issued a Purchase Order, please reach out to the contact listed on the PO document. Otherwise, please reach out to the previous contact for payment/reimbursement. |
• Purchase Order questions: pohelp@ucsd.edu
|
||
| Register New Payees | ✓ Initiate Send PaymentWorks invitations and coordinate with payees |
✓ Process Process registrations and approvals |
✓ Support Help with system usage |
- |
| Issue Purchase Orders | ✓ Initiate Issue POs for goods and services |
✓ Oversee Strategic sourcing and procurement oversight |
- | - |
| Submit Travel Expense Reports | ✓ Initiate Submit reports for guest travelers |
✓ Process Travel and expense management, process reimbursements |
- | - |
| Request Direct Payments (Non-PO) | ✓ Initiate Submit payment requests for non-PO payees |
✓ Process Accounts payable and payment services |
- | - |
| Process Wire Payments (Foreign) | ✓ Initiate Submit invoices for foreign entities |
✓ Process Handle complex payment scenarios |
- | - |
| Check Payment Status | - | - | ✓ Support Guide users on checking status |
- |
| Update Payee Profiles | ✓ Coordinate Work directly with payees |
- | ✓ Support Technical assistance |
- |
| Submit Invoices via Transcepta | - | - | - | ✓ Support Guide on submission methods and error resolution |
| Manage Transcepta Users | - | - | - | ✓ Support Help add users to company profile |
Important: Departmental Autonomy
At UC San Diego, purchasing activity is managed within each department according to its specific funding sources and needs. Department contacts initiate Purchase Orders directly.
Integrated Procure-to-Pay Solutions (IPPS) supports these activities by providing the systems, guidance, and oversight needed to ensure compliance and efficient processing.
Integrated Procure-to-Pay Solutions (IPPS) supports these activities by providing the systems, guidance, and oversight needed to ensure compliance and efficient processing.
Roles & Responsibilities
Department Contacts
Your primary UC San Diego contact for business activities. Each department manages its own purchasing and funding.
Responsibilities:
- Send PaymentWorks invitations to new payees
- Coordinate directly with payees
- Issue purchase orders for goods and services (PO Suppliers)
- Submit travel expense reports (Guest Travelers)
- Submit direct payment requests (Non-PO Payees)
- Submit invoices for foreign entities requiring wire payments
Note:
Department contacts have authority to initiate transactions only within their own area of responsibility.
Integrated Procure-to-Pay Solutions
Oversees UC San Diego’s procure-to-pay process through centralized operations and policy management.
Responsibilities:
- Manage Strategic Sourcing & Procurement
- Oversee Travel & Expense Management
- Coordinate Logistics services
- Administer Accounts Payable & Payment Services
- Approve supplier registrations
- Provide guidance on complex payment scenarios
IPPS provides infrastructure and oversight but does not initiate transactions. Each department is responsible for its own purchasing decisions and funding.
PaymentWorks Support
Provides technical support for the PaymentWorks platform and assistance with managing vendor accounts.
Responsibilities:
- Answer general questions about the PaymentWorks registration form
- Navigate the system and provide technical support
- Check invoice status
- Manage company profiles and user accounts
PaymentWorks support helps users with the platform, but does not initiate transactions on behalf of UC San Diego departments.
Transcepta Support
Primary support contact for supplier access, account setup, and technical issues with the Transcepta platform.
Responsibilities:
- Assist with login and access issues
- Add or manage users within a company profile
- Connect existing supplier profiles (already invoicing with another institution) to UC San Diego
- Support supplier account registration
- Help with adding customers or managing accounts
- Provide guidance on all invoice submission methods
- Troubleshoot technical issues and navigation questions