Support Page

Your guide to connecting with the right contact. Whether you need help with registration, submitting expenses, or payment questions, we’ll point you to the correct department so you get the support you need quickly. Find your situation below and reach out to the appropriate contact.

Legend

Initiate: Department contacts are responsible for starting the transaction within their area of responsibility.
Process: IPPS processes, approves, or manages the transaction through completion.
Oversee: IPPS provides infrastructure, policy management, and oversight.
Support: Provides technical assistance and guidance on using the system.
Coordinate: Works directly with external parties (payees, vendors).

Find links for contact areas
Action/Task	Department Contacts	IPPS	PaymentWorks Support	Transcepta Support
Contact Information	There is not a central phone number or general UC San Diego department contact. If you were issued a Purchase Order, please reach out to the contact listed on the PO document. Otherwise, please reach out to the previous contact for payment/reimbursement.	• Purchase Order questions: pohelp@ucsd.edu • Invoicing & Payment questions: payables@ucsd.edu	Submit a support ticket	Submit a support ticket
Register New Payees	✓ Initiate Send PaymentWorks invitations and coordinate with payees	✓ Process Process registrations and approvals	✓ Support Help with system usage	-
Issue Purchase Orders	✓ Initiate Issue POs for goods and services	✓ Oversee Strategic sourcing and procurement oversight	-	-
Submit Travel Expense Reports	✓ Initiate Submit reports for guest travelers	✓ Process Travel and expense management, process reimbursements	-	-
Request Direct Payments (Non-PO)	✓ Initiate Submit payment requests for non-PO payees	✓ Process Accounts payable and payment services	-	-
Process Wire Payments (Foreign)	✓ Initiate Submit invoices for foreign entities	✓ Process Handle complex payment scenarios	-	-
Check Payment Status	-	-	✓ Support Guide users on checking status	-
Update Payee Profiles	✓ Coordinate Work directly with payees	-	✓ Support Technical assistance	-
Submit Invoices via Transcepta	-	-	-	✓ Support Guide on submission methods and error resolution
Manage Transcepta Users	-	-	-	✓ Support Help add users to company profile

Important: Departmental Autonomy

At UC San Diego, purchasing activity is managed within each department according to its specific funding sources and needs. Department contacts initiate Purchase Orders directly.

Integrated Procure-to-Pay Solutions (IPPS) supports these activities by providing the systems, guidance, and oversight needed to ensure compliance and efficient processing.

Roles & Responsibilities

Department Contacts

Your primary UC San Diego contact for business activities. Each department manages its own purchasing and funding.

Responsibilities:

Send PaymentWorks invitations to new payees
Coordinate directly with payees
Issue purchase orders for goods and services (PO Suppliers)
Submit travel expense reports (Guest Travelers)
Submit direct payment requests (Non-PO Payees)
Submit invoices for foreign entities requiring wire payments

Note:
Department contacts have authority to initiate transactions only within their own area of responsibility.

Integrated Procure-to-Pay Solutions

Oversees UC San Diego’s procure-to-pay process through centralized operations and policy management.

Responsibilities:

Manage Strategic Sourcing & Procurement
Oversee Travel & Expense Management
Coordinate Logistics services
Administer Accounts Payable & Payment Services
Approve supplier registrations
Provide guidance on complex payment scenarios

Note:
IPPS provides infrastructure and oversight but does not initiate transactions. Each department is responsible for its own purchasing decisions and funding.

PaymentWorks Support

Provides technical support for the PaymentWorks platform and assistance with managing vendor accounts.

Responsibilities:

Answer general questions about the PaymentWorks registration form
Navigate the system and provide technical support
Check invoice status
Manage company profiles and user accounts

Note:
PaymentWorks support helps users with the platform, but does not initiate transactions on behalf of UC San Diego departments.

Transcepta Support

Primary support contact for supplier access, account setup, and technical issues with the Transcepta platform.

Responsibilities:

Assist with login and access issues
Add or manage users within a company profile
Connect existing supplier profiles (already invoicing with another institution) to UC San Diego
Support supplier account registration
Help with adding customers or managing accounts
Provide guidance on all invoice submission methods
Troubleshoot technical issues and navigation questions

Campus Clients

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