Virtual Card - Payment Plus
UC San Diego’s Preferred Payment Method
Payment Plus is UC San Diego’s preferred electronic method for issuing payments to payees. Payment Plus (Virtual Card) utilizes a Visa Commercial Card through U.S. Bank to offer payees a payment solution designed to accelerate payment receipt. This payment replaces UC San Diego’s outdated check and Direct Deposit (ACH) processes and delivers important new benefits.
Benefits to Payment Plus
Accelerates Payments with Net 0
Reduces Paper and Creates Efficiency
Increases Support and Payment Security
For more information on the benefits of using a virtual card, please refer to the Payment Plus Blink Page.
How Payment Plus Works
Step 1: Receive Payment Authorization Email- You will get an email with:
- A one-time secure link to access the Supplier Web Portal
- Payment deadline and key payment details
- Use the last four digits of the card and the link from the email to log in.
- The portal provides additional payment information.
- Best Practice: Record the credit card information before the page times out.
- Combine details from the authorization email and the Supplier Portal to get all info needed.
- Enter the credit card information in your system or merchant terminal to retrieve funds.
- Best Practice: Review all invoices for accuracy before processing. Contact UC San Diego for any discrepancies.
- If you don’t have a system processor but want a Virtual Card, contact paymentplus@ucsd.edu for Straight Through Processing (STP).
- If you need payments processed through an online terminal/portal, contact paymentplus@ucsd.edu for information about Proxy Pay.
Contacts and Support
What can UC San Diego help me with?
You can reach UC San Diego Payables at payables@ucsd.edu. IPPS Payables can help with the following:
- Reissuing payment
- Payment Status - Navigating PaymentWorks
- Expired Payments
- Cancelling Payments
- Proxy Pay / Straight Through Processing
What can US Bank help me with?
The Payment Plus Supplier Support team is a resource provided by US Bank. You can reach them at 855.268.5386 or email paymentplus@access-online.com for help with the following:
- Declined transactions
- Changes to the supplier’s payment notification email address (contact immediately)
- Questions about the virtual credit card number
- CVV or Security Code
- Card expiration date
Contact Flowchart
| Steps | Issue | Contact |
|---|---|---|
| 1. Receive a Payment Authorization email |
|
payables@ucsd.edu |
| 2. Access Credit Card Information |
|
paymentplus@access-online.com |
| 3. Process Payment |
|
paymentplus@access-online.com |
Frequently Asked Questions (FAQs)
Where do I get the expiration date?
The expiration date required to process the Virtual Card payment can be accessed through the secure web portal. The Payment Authorization email will contain a one-time link to our secure portal where the credit card information, including the expiration date, will be provided.
If the one-time link has expired you may obtain the expiration date by reaching out to the Payment Plus Supplier Support team.
How do I get the CVV/Security Code?
The CVV or Security Code required to process the Virtual Card payment can be accessed through the secure web portal. The Payment Authorization contains a one-time link to our secure portal where the credit card information is provided.
If the one-time link has expired you may obtain the CVV/ Security Code by reaching out to the Payment Plus Supplier Support team.
What if my system terminal needs to do a test transaction?
If your system processor requires a test transaction before processing the full amount, please contact UC San Diego’s Payables team to request the Precise Pay function to be removed.
What if I don't have a system processor/credit card terminal?
Payment Plus is able to cater to companies/ individuals that do not have a system processor/ credit card terminal with Straight Through Processing (STP). STP automates payments-- our partner bank processes payment on behalf of the supplier to retrieve funds. An email will be sent to the designated contact detailing the full remittance detail along with confirmation of payment. STP provides all of the same benefits of our Single-Use cards.
To request Straight Through Processing (STP) as a payment method, contact UC San Diego’s Payables team.
What if I need payment to be processed through an online terminal?
Payment Plus is able to cater to companies that accept a card payment, but require payment to be processed through their company’s online terminal/ portal. Our partner bank will process the payment through the supplier’s terminal/ portal. An email will be sent to the designated contact detailing the full remittance detail along with confirmation of payment. Proxy Pay provides all of the same benefits of our Single-Use cards.
To request Proxy Pay as a payment method, contact UC San Diego’s Payables team.
What if I have invoicing issues?
You must review all invoices for accuracy prior to processing the payment. For invoicing-related questions, the supplier can contact our UC San Diego's Accounts Payable (AP) team. Please be sure to use the subject heading “Invoice Issue.”
Can I process my virtual card payment in Square?
Yes! Payment Plus Single-Use cards can be processed through a system processor or Point of Sale (POS) system.
What if I want to automate payments?
Payment Plus is able to cater to companies/ individuals that would like to automate their credit card process with Straight Through Processing (STP). STP automates payments-- our partner bank processes payment on behalf of the supplier to retrieve funds. An email will be sent to the designated contact detailing the full remittance detail along with confirmation of payment. STP provides all of the same benefits of our Single-Use cards.
To request Straight Through Processing (STP) as a payment method, contact UC San Diego’s Payables team.
What is the status of my payment?
If you are inquiring about your payment status, please check it using your PaymentWorks account. For help with navigation, refer to the Resources for Suppliers' Payee Management page.
You can reset your password by clicking “Forgot password?” if necessary.
If you do not see an invoice reflected on your account, that means it has not been received. Please submit your invoice via Transcepta.
How do I handle credits and returns?
Our preferred method is to refund the credit card used to receive the payment.
If you are unable to refund the credit card, the next best method is to submit a Credit Memo. The Credit Memo will be subtracted from your next payment.
If a credit on the card is processed DO NOT SUBMIT A CREDIT MEMO. Submitting a credit memo in addition to processing a credit on the card will result in a duplicate refund.