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Payee Management

UC San Diego uses PaymentWorks, a secure and efficient payee management tool that simplifies how payees do business with the university. PaymentWorks allows vendors and payees to register and manage their information online.

How to Get Started

UC San Diego’s vendor registration process is by invitation only. To begin:

  1. Contact your UC San Diego representative and request an invitation to register.
  2. Once they’ve initiated the process, you’ll receive an invitation email from PaymentWorks.
  3. Click the link in the email to create your account and complete the registration.

Already Have a PaymentWorks Account?

If you're already a PaymentWorks user, you can use your existing account. Just make sure the invitation is sent to the email address associated with that account. Once you receive the invite:


*Note: There are no cost or fees associated with the PaymentWorks registration process. As an invited vendor in UC San Diego’s platform of PaymentWorks, you will not be expected to make payments to PaymentWorks. This program is a free service for vendors/payees to provide and manage their information with their customer(s).


 

PaymentWorks Support

Find Answers

Search the Payee Knowledge Base for instructional guides on how to use PaymentWorks

Get Assistance

Submit questions to the PaymentWorks Support team

Why Do I Need to Register for PaymentWorks?

UC San Diego now uses PaymentWorks as their preferred platform for vendor onboarding, validation, and updates. This ensures secure integration of your vendor information into their enterprise resource planning (ERP) system for accurate payments and streamlined updates. All vendors who do business with UC San Diego will be required to be registered in this system.

By registering on PaymentWorks:

  • Your information is securely validated, ensuring compliance with UC San Diego’s requirements.
  • Your details are seamlessly integrated into your customer’s ERP system, which is necessary for payment processing.
  • Payments can be processed more efficiently and without unnecessary delays.

I’m Unable to Log In to My PaymentWorks Account

Here are some possible causes and suggested actions you can take to gain access to your account:

Browser Compatibility

  • Use a desktop or laptop (not a mobile device).
  • For best results, use the latest version of Google Chrome or Mozilla Firefox.


Username

  • Your username is always the email address you used to set up your account.

Forgot Password

  • Reset your password here.
  • If you don’t receive the reset email, possible reasons include:
    • The email address you entered does not match the one on your PaymentWorks account.
    • Try other email addresses you may have used to register.
    • If you still can’t reset your password, contact PaymentWorks Support for assistance.

Account Not Activated

  • If your account was never activated, you won’t be able to log in.
  • Contact PaymentWorks Support to resend the activation email.

How to update my company information?

Keeping your payee profile up-to-date ensures UC San Diego has the correct information for payments and communications. The PaymentWorks platform makes it easy to update your business details, including remittance and corporate addresses.
Keep in mind, updates are subject to your UC San Diego’s approval before they take effect.

Here are some walkthroughs on some common update processes.

How to Add Users to Your PaymentWorks Account?

Adding users to your PaymentWorks account lets multiple team members securely access and manage your organization’s vendor profile. Note: all users share the same permissions.

To add a new user:

  1. Log in to PaymentWorks.
  2. Go to Accounts > Users from your homepage.
  3. Follow the prompts to add the new user.
For detailed instructions, see this PaymentWorks knowledge article.

Can I Manage Multiple Organizations Under One Login in PaymentWorks?

No, PaymentWorks accounts are designed to represent a single tax entity. If you manage multiple entities that need to register with customers on PaymentWorks, you will need to create a separate account for each entity.

Can I update my Tax ID on my existing profile?

No. PaymentWorks accounts represent a single tax entity, so Tax IDs cannot be updated on an existing profile.

If your Tax ID has changed, you will need to:

  1. Reach out to your department contact at UC San Diego.
  2. Request a new PaymentWorks invitation.
  3. Register as a new entity with the updated Tax ID.

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